Frequently Asked Questions

The Everest Base Camp Safety Package is designed to ensure the highest level of safety for trekkers heading to Everest Base Camp. It includes emergency medical evacuation, on-ground rescue coordination, and access to a 24/7 helpline, ensuring you are covered in case of altitude sickness, injuries, or other emergencies.

The Everest Base Camp trek is an adventurous journey through the heart of the Himalayas, leading you to the base of the world’s tallest mountain, Mount Everest. The trek typically takes 12–14 days and offers breathtaking views of the mountains, glaciers, and Sherpa culture.

The best times for the trek are pre-monsoon (March to May) and post-monsoon (September to November) when the weather is most stable and visibility is optimal for viewing Everest and the surrounding peaks.

Yes, helicopter evacuation is included for emergencies like altitude sickness, injuries, or other health concerns during the trek.

Trekking to Annapurna Base Camp is an adventurous journey that takes you through high altitudes, remote areas, and unpredictable weather conditions. These factors can pose risks such as altitude sickness, injuries, or health issues. The safety package ensures you have access to immediate medical help, evacuation services, and expert guidance, making your trek safer and more enjoyable. It’s especially crucial for trekkers unfamiliar with high-altitude conditions or traveling without a guide.

The Annapurna Base Camp Safety Package is a comprehensive service designed to ensure trekkers' safety during the challenging Annapurna Base Camp trek. It includes emergency medical assistance, helicopter evacuation, a 24/7 helpline for immediate support, and coordination with local rescue teams. This package is tailored for high-altitude trekking, providing peace of mind for trekkers as they explore the breathtaking landscapes of the Annapurna region.

In addition to the safety package, you can ensure safety by: Preparing Well: Train physically and research altitude sickness prevention. Carrying Essentials: Pack appropriate clothing, gear, and first aid supplies. Following Guidance: Always listen to your trekking guide and follow safety instructions. Monitoring Your Health: Stay hydrated, eat well, and acclimatize properly.

The trek to Everest Base Camp takes you to altitudes over 5,000 meters, where risks like altitude sickness, harsh weather, and injuries are common. The safety package provides access to emergency helicopter evacuation, expert support, and peace of mind, allowing you to focus on your journey without worrying about potential risks.

Yes, you can go to Everest Base Camp (EBC) by helicopter, but there are a few things to keep in mind: How It Works Helicopter Tours: Many operators offer helicopter tours to EBC, allowing you to land briefly at or near the base camp for photos and sightseeing. Direct Travel: Helicopters typically depart from Kathmandu or Lukla and take you directly to the base camp. Altitude Considerations: Due to high altitude (5,364 meters / 17,598 feet), helicopters usually limit ground time to about 10-15 minutes to prevent altitude sickness. Benefits Quick and Convenient: Ideal for those with limited time or who can’t trek for several days. Breathtaking Views: Offers stunning aerial views of the Himalayas. Limitations No Trekking Experience: You miss out on the cultural and natural beauty of the trekking route. Cost: Helicopter rides are significantly more expensive than trekking. Ideal for People with time constraints or physical limitations. Adventure seekers looking for a unique way to experience the Himalayas. In summary, while trekking is the traditional way to reach EBC, a helicopter ride is a quicker, scenic, and luxurious alternative.

Yes, full refund is allowed if cancellation is due to serious illness or family emergency before departure.

No, this plan excludes all trip delays, curtailments, or interruptions.

No, services must be paid upfront. Claims can be reimbursed after pre-approval and documentation.

Submit SBAR report, medical bills, prescriptions, ID, and receipts to claims@asc360.com.

Yes, they may assist in emergency coordination, but ASC360 must be contacted directly for claim support.

Yes, the policy is valid for all Kailash Mansarovar routes, whether overland or helicopter-based, via Nepal or Tibet. • For Indian Nationals, the journey must start and end in India. • For Foreign Nationals, the journey must start and end in Kathmandu, Nepal.

Yes. Helicopter evacuation is included under medical evacuation benefits, but only when deemed medically critical or life-threatening, and when approved by an ASC360 medical professional. Road or foot-based evacuation is prioritized where possible.

There are two separate plans: • Indian Nationals Plan: For Indian citizens traveling directly from India, with a valid PAN card and Indian bank account. • Foreign Nationals Plan: For non-Indian citizens of any nationality, traveling from any country, aged between 12 and 70 years.

This policy covers: • Hospitalization for illness and injury • Medical evacuation (air, land, foot), including for AMS • Personal accident (disability/death) • Repatriation of mortal remains • Outpatient treatment • Delay or total loss of checked-in baggage • Loss of passport or international driving license • Personal liability Refer to the policy document for the complete list.

Yes, refunds are permitted before the policy start date, but only for serious medical or family emergencies. The insured must provide documentation, and approval is subject to ASC360's cancellation policy. No refunds are granted once the policy has started.

No, this policy does not cover any form of trip delay, flight cancellation, or curtailment for weather, personal, or operational reasons.

• Most evacuations are reimbursement-based and require upfront payment, subject to prior approval by ASC360. • Helicopter evacuations, if medically necessary and pre-approved by ASC360 doctors, may be arranged directly on a cashless basis.

Email claims@asc360.com with: • SBAR report (from guide/operator) • Medical reports and prescriptions • Hospital and evacuation bills • Policy copy and ID proof ASC360 will guide the claimant through the full process.

Yes. Tour operators or guides can help coordinate emergencies, collect SBAR, and assist with logistics. However, official approvals, medical decisions, and claims must be handled directly by ASC360.

India: +91-7303800101 / +91-844-876-5102 Nepal: +977-9810118211 Email: info@asc360.com For travelers in Tibet, use VPN-enabled WhatsApp or Gmail for communication.

No, but it is strongly recommended. Medical support is limited in high-altitude areas, and emergency costs can be significant without insurance.

• Indian Nationals Plan: 12 to 75 years • Foreign Nationals Plan: 02 to 70 years

No. Indian Nationals must purchase it before leaving India. Foreign Nationals must buy before starting their trip from Kathmandu. Mid-journey purchases are invalid.

FOR INDIAN NATIONALS • Valid ID proof (Passport or Aadhaar) • PAN Card (for Indian Nationals) • Travel itinerary FOR FOREING NATIONALS Passport & Travel Itinerary

If you ignore symptoms of Acute Mountain Sickness (AMS) and continue the trek against medical advice, coverage for evacuation and treatment becomes void.

Yes, as long as the journey follows the required start/end points (India or Kathmandu), and the insured is within the eligible age bracket.

The policy is valid for the full duration of the Yatra as per the selected travel dates. Ensure your policy begins from the day you depart India or Kathmandu, as applicable.

Yes. ASC360 includes a suggested medication list in the official SOP, curated in consultation with high-altitude medical specialists. This includes recommendations for AMS, digestive issues, pain relief, and general high-altitude health. Always consult your doctor and carry valid prescriptions before traveling.